Pacera unifies financial close, consolidation and FP&A. With AARO, Aico and Mercur, finance teams combine trusted data with AI-driven insights to enable robust, scalable and intelligent processes for the Office of the CFO.

About the role

We are seeking a responsive First Line Support Consultant to act as the first point of contact for customer queries. In this role, you will handle a high volume of support requests, managing basic issues, triaging incoming tickets, and ensuring timely escalation where required. You will play a key role in delivering reliable support for business-critical financial processes, by combining strong communication skills with a structured, process-driven approach.

What you will do

• Act as the first point of contact for customers using Pacera’s financial systems

• Support users working in finance processes such as financial close, consolidation, reporting and planning

• Perform basic troubleshooting across SaaS/platform environments

• Triage incoming tickets, prioritising effectively based on urgency and impact

• Escalate more complex issues to relevant teams with clear and accurate information

• Maintain strong ownership of tickets from creation through to resolution or escalation

• Ensure high responsiveness and timely updates to customers

• Work efficiently in a high-volume support environment

• Follow established processes and support frameworks (e.g. ITIL)

• Use ITSM tools (such as Jira) to manage and track support requests
  

What we’re looking for

• 2–5 years of experience in customer service or technical support roles

• Basic understanding of finance processes such as financial close, consolidation or reporting is highly beneficial

Each product has a strong existing customer base with double-digit year-on-year growth. Together, the unified end-to-end SaaS platform is empowering finance and executive leaders with automation, compliance and actionable insights – enabling faster decision-making, enhanced governance, and visibility.

The company is headquartered in Stockholm, with offices in Sweden, Finland, Latvia, the UK and Kenya. We value collaboration, continuous learning, flexibility, curiosity, and the desire to win together.

Backed by Accel-KKR, a global technology-focused investment firm, the group has ambitious growth plans driven by both organic expansion and acquisitions. We are now strengthening our operations by investing in key roles that support our platform and future scalability.

Apply now

This is a permanent, full-time position. The role will be based in Riga, Latvia.

Our process typically involves an initial conversation with our recruitment team, a hiring manager interview, and a final stage interview including a role specific task.

We warmly welcome your application